Privacy Policy

Last updated: September 29, 2026

Who We Are

Fauna Travel is a boutique travel agency specializing in wildlife and outdoor adventure destinations. Our website address is: https://faunatravel.com

What Personal Data We Collect and Why

Contact Forms

When you contact us through our website forms to inquire about travel planning services, we collect:

• Your name and email address
• Any travel preferences and details you share with us
• Why we collect this: To respond to your inquiry and provide personalized travel planning services
• Legal basis: Your consent and our legitimate business interest in providing travel services

Cookies and Analytics

Our website uses cookies to improve your experience and understand how visitors use our site.

Essential Cookies:

• Session cookies to remember your preferences during your visit
• Cookie consent preferences

Analytics Cookies (Google Analytics):

• We use Google Analytics to understand website traffic and improve our services
• This data is anonymized and aggregated
• You can opt out of analytics tracking through our cookie preferences

Cloudflare:

• Our website is protected by Cloudflare, which may collect anonymous technical data for security purposes

Booking & Payment Information

When you request, build, or confirm a trip — whether you enter details yourself on our website or a Fauna advisor enters them on your behalf — we collect information needed to arrange travel. This may include traveler names, dates of birth, nationality and passport/ID details, contact and emergency-contact information, travel preferences, and dietary, accessibility, or health information relevant to your trip. Health and dietary information is “special category” data; we collect it only with your consent and use it solely to arrange suitable travel services, sharing it only with the specific suppliers who need it. To reserve a trip we collect a refundable hold fee online, processed by our payment processor Stripe. Deposit and balance payments are processed through Fora Travel, our host agency. Fauna does not store your full payment-card numbers — card data is handled by Stripe and Fora under their PCI-compliant systems. We retain records of transactions (amounts, dates, booking references) for accounting and legal obligations.

Your Rights Under GDPR

If you are located in the European Union, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent for data processing at any time

How Long We Keep Your Data

• Contact form inquiries: We keep your data for up to 3 years to provide ongoing travel planning services and follow up on your trip
• Booking and financial records: Retained for up to 7 years (or as required by tax and legal obligations)
• Trip health and dietary data: Deleted after your trip completes, unless you ask us to keep it for future trips
• Analytics data: Automatically deleted by Google Analytics after 26 months
• Cookie data: Stored for up to 12 months, or until you clear your browser data

Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

• Service providers: We may share information with trusted partners who help us provide travel services (hotels, tour operators, etc.) – only when necessary to fulfill your travel plans
• Fora Travel: Our host agency, which supports booking and payment processing
• Stripe: Our online payment processor, which handles online hold-fee card payments
• Legal requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

How We Store Your Data

Booking and client information is stored in Fauna’s secure internal booking systems, accessible only to authorized Fauna staff. Data may be processed in the United States with appropriate safeguards.

International Data Transfers

If you are located outside the United States, please note that we process and store data in the United States. We ensure appropriate safeguards are in place for any data transfers.

Children’s Privacy

Where a trip includes travelers under 18, the booking adult provides those travelers’ details on their behalf; we use minors’ data only to arrange the trip. We do not knowingly collect data directly from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: info@faunatravel.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority.